Run the Populate Agents Daily Schedule Table
Trigger the Populate Agents Daily Schedule Table to run so dispatchers can see the changes that they made without having to wait for the nightly execution.
Before you begin
Role required: admin
About this task
By default the Populate Agents Daily Schedule Table runs once a day at midnight in the time zone the instance is set up in. If a dispatcher changes an agent’s schedule, it won’t reflect in the calendar in Dispatcher Workspace until the Populate Agents Daily Schedule Table runs. Administrators can trigger the table to run at any time.
Procedure
Navigate to All > System definition > Scheduled jobs.
Under Name, search for
Populate agents daily schedule.Select
Populate agents daily schedule.Select Execute Now.
The Populate agents daily schedule starts running and should be complete within 30 minutes.
Related topics
Change the number of days that dispatchers can hide off shift agents
Show or hide off shift agents from the calendar in Dispatcher Workspace