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Change views in Workforce › Managing agents and tasks from Workforce › Managing workforce › Use › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set a default assignment group on the team calendar

Set an assignment group as default to readily access them on the team calendar.

Before you begin

Role required: wm_agent, wm_basic, or wm_manager

About this task

Whenever you log in to the team calendar, agents in the default assignment group are displayed.

Procedure

  1. Navigate to All > Field Service > Manager > Workforce.

  2. Select the settings icon.(

Image omitted: fsm-dsw-settings-icon.png
Dispatcher Workspace settings icon\)

  1. In the Default Group list, select a group that you would like to set as default.

  2. Click Save.

    Whenever you log in to Workforce, agents in the default assignment group are displayed.

    Note: If your default assignment group is removed, the agent list shows users from the first group in the list displayed in alphabetical order.