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Integration with Incident Management › Integrating Field Service Management with other applications › Configure › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View work order details from incident record using the Mobile Agent application

View the work order details for the related incident record from your Mobile Agent application.

Before you begin

Roles required: wm_agent, sn_change_read

Procedure

  1. Navigate to the Mobile Agent application.

  2. Tap My Work.

  3. In the My Tasks section, open the task.

  4. In the Details tab, tap Initiated from.

  5. Tap Details to view the incident record details.

Parent Topic:Integration with Incident Management