Additional plugins for Field Service Management

After Field Service Management is activated, you can activate additional plugins that provide demo data and enable a variety of features.

You must have the admin role to activate these additional plugins. For details, see Activate a plugin.

Plugin Name	Plugin	Description
Customer Service with Field Service Management	com.snc.csm\_fsm\_integration	This plugin provides an integration between the Customer Service Management and Field Service Management applications. Customers and consumers can view case-related work orders from the Customer Service and Consumer Service Portals. In the Field Service Management application, users can view account and contact information on work orders and work order tasks.
Performance Analytics - Content Pack - Field Service Management	com.snc.work\_management\_pa	Enables Performance Analytics for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Note: If you have Performance Analytics installed, the Field Service Management Performance Analytics plugin (com.snc.work_management_pa) is automatically activated as part of the Field Service Management plugin.
Field Service with Project Management	com.snc.wm\_ppm	Field Services Integration with Project Management. This plugin activates the Project Management application and may require additional licenses.
Field Service with Project Management Demo	com.snc.wm\_ppm\_demo	Demo plugin for the Field Services Integration with Project Management.
Field Service with Service Locations support	com.snc.fsm\_service\_locations	Enables users to create a new service location from the WO/WOT whenever the preferred location does not exist among the stored locations.
Field Service Management - Customer Experience	com.snc.fsm\_customer\_experience	Enables customers to receive SMS notification to know the status of their work order tasks and also track the location of agents when they start to travel to the customer location.
Field Service Contractor Management	com.snc.fsm\_contractor\_management	Enables the contractor management portal to support the third-party workforce operations. This plugin activates Field Service Management and Service Contractor Base plugins.
Predictive Intelligence for Field Service Management	com.snc.fsm\_ml	Enables customers to leverage machine learning algorithms for availing its various capabilities. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Field Service Capacity and Reservations Management	com.snc.fsm\_capacity\_management	Provides capabilities to manage task capacity for groups and field agents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
sn-fsm-components	com.sn\_fsm\_components	Repository to store the FSM Custom Components to be used in the UIB Central Dispatch page
Field Service Management Configurable Dispatcher Workspace	com.snc.uib.fsm\_dispatcher\_workspace	Provides the FSM components and pages to support dispatcher flows on CSM Configurable Workspace.
Field Service Management Configurable Workspace	com.snc.uib.fsm\_agent\_workspace	Provides the FSM components, lists, and forms to support FSM on CSM Configurable Workspace.
Field Service Virtual Agent Conversations	sn\_fsm\_va	Enables Field Service agents to get quick answers to their work-related queries by interacting with a Virtual Agent through the Now Agent mobile application
Field Service Management Virtual Conferencing Integration	com.snc.fsm\_vci	Enables Field Service agents to provide timely support to customers while away from their office or desktop computer.
Field Service Management Access Hours Management	com.snc.fsm\_access\_hours	Enables Field Service administrators to schedule work order tasks based on the access hours defined in the task.
Field Service Multi-Day Task Scheduling	com.snc.fsm\_multiday\_tasks	Enables Field Service Management dispatchers to assign work order tasks spanning across multiple schedule entries to agents or crews within their defined working hours if they are available throughout the task duration.
Field Service Management Intelligent Task Recommendations	com.snc.fsm\_task\_recommendations	Improves agent utilization by recommending tasks to fill agent schedules.
Field Service Crew Operations	com.snc.fsm\_crew\_scheduling	Enables organizations to assign the same set of resources repeatedly to different tasks.
Field Service Territory Planning	com.snc.fsm\_territory\_planning	Filters the best matched territories for a work order or task for better scheduling of work order or work order task.
Field Service Advanced Parts Sourcing	com.snc.fsm\_advanced\_parts\_sourcing	Enables Field Service agents to request and source multiple parts. Agents can receive mobile notifications when part requests are raised by their peers. Note: This plugin installs several system components such as tables, business rules, and scripts. For more information, see Advanced Part Sourcing components.
Template Management for Field Service	com.snc.fsm\_template\_management	Enables the advanced configurations for work order templates to dynamically fetch information for work orders and create tasks independently for work orders.
Customer Service Install Base Management	sn\_install\_base	Enables customer service agents to easily trace issues back to the right product or instances of that product. Associates upstream entities such as interactions and cases with downstream entities such as work order or work order task.
Process Mining Content Pack for FSM	sn\_fsm\_po	Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes.
Agent Schedule	com.snc.agent\_schedule	Enables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments.
Appointment Booking	com.snc.appointment\_booking	Enables setup and configuration for the appointment booking feature.
Assignment Workbench	com.snc.assignment\_workbench	Use workbench to assign work to individual agents easily so that work gets done efficiently and effectively.
Service Management Core	com.snc.service\_management.core	Adds the core Service Management items that enable other service-related plugins to work, such as Field Service Management, Facilities Service Management, and the custom-app creator.
Special Handling Notes	com.sn\_shn	Enables users to quickly view important information about records.
Site Mapping for Field Service Management	sn\_fsm\_site\_map	Enables visual site maps within Field Service Management so agents and dispatchers can navigate locations within a facility.
Smart Assessment for Field Service Questionnaire	sn\_fsm\_smart\_asmt	Enables AI-powered smart assessments within field service questionnaires. Requires a separate subscription.
Sidebar for Field Service Mobile Agent	sn\_fsm\_sidebar	Activates the Sidebar AI feature on the Field Service Mobile Agent application.