Change the number of days that dispatchers can hide off shift agents

Increase the amount of time that the hide off-shift agent shows on the calendar in Dispatcher Workspace so dispatchers can plan around agent schedules farther in advance.

Before you begin

[Omitted video] Description: Change the number of days that dispatchers can hide off shift agents

Role required: admin

About this task

By default dispatchers can use the hide off shift agents button up to seven days in the future. If a dispatcher navigates on the calendar in Dispatcher Workspace farther than seven days in the future, then the hide off shift agents button is disabled. You can change the number of days that the hide off shift agents button shows.

For more information on hiding off shift agents, see Show or hide off shift agents from the calendar in Dispatcher Workspace.

Warning: Extending the number of days in the future that the hide off shift agents button is available causes the nightly processing of the Populate Agents Daily Schedule Table to take longer. Don't extend the number of days that the hide off shift agents button is available past 15 days.

Procedure

1. Navigate to All, type sys_properties.list in the filter field, and press enter on your keyboard.

2. Select New.

3. On the form, fill in the fields.

   Name	Description
   Name	glide.sg.offline.scheduled_download.no_of_days_data
   Type	Integer
   Value	Enter the number of days that the Show or hide off shift agents icon should be present in the calendar in Dispatcher Workspace.

4. Select Submit.

Related topics

Run the Populate Agents Daily Schedule Table

Show or hide off shift agents from the calendar in Dispatcher Workspace