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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an equipment instance

Create equipment instances with unique identifiers to assign to crews or work order tasks.

Before you begin

Role required: wm_admin

About this task

Equipment instances are individual instances of equipment with unique identifiers. Instances are organized into equipment categories that can be assigned to crews or work order tasks.

Note:

An equipment instance can be assigned to only one crew at a time.

Procedure

  1. Navigate to All > Field Service > Equipment Resources > Equipment Instances.

  2. Select New.

  3. On the form, fill in the fields.

FieldsDescription
IdentifierUnique identifier for the instance.
CategoryName of the equipment category.
Work scheduleSchedule of when an instance is available.
AssetAsset relevant to the instance.
LocationHome office or base location of the instance.
StatusCurrent status of the instance. The available values are:- Available - In Use - Unavailable
ActiveOption to make the instance active and display it on the dispatcher calendar.
DescriptionDescription of the equipment instance.
  1. Select Submit.

Result

Equipment instance is created. If active and available, you can assign the instance to crews or work order tasks.

Related topics

Create an equipment category

Scheduling and assigning equipment to tasks and crews

Assign equipment to a planned crew

Equipment on ServiceNow Agent