Activate Dispatcher Workspace
You can activate the Dispatcher Workspace plugin (sn_fsm_disp_wrkspc) for Field Service Management if you have the admin role. The application includes demo data and installs related plugins if they are not already installed.
Before you begin
Role required: admin.
About this task
Activation of Field Service Management Dispatcher Workspace [sn_fsm_disp_wrkspc] plugin activates the following plugins.
| Plugin | Description |
|---|---|
| Field Service Management Configurable Workspace\[com.snc.uib.fsm\_agent\_workspace\]. | Provides the components, lists, and forms to support Field Service Management on CSM Configurable Workspace. |
| sn-fsm-components\[com.sn\_fsm\_components\]. | Provides the repository in which to store Field Service Management custom components to be used in the UI Builder. |
| Application Common Configurationsn\_app\_cmn\_config | This plugin provides a set of generic artifacts that can be used to define configuration of various aspects of an application. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the FSM Configurable Dispatcher Workspace plugin (sn_fsm_disp_wrkspc) using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.