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Analytics and reporting › Field Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use the Field Service Management Overview dashboard

Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.

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Overview dashboard with charts showing work order and work order task information.

Required ServiceNow AI Platform roles

The wm_basic role is needed to track the status of work orders.

Use cases

The following use case provides an example of how an internal manager would use this dashboard.

UserDashboard use
All users with the wm_basic roleReviews the work order tasks by priority. Understands the state of the work order tasks.

Data visualizations

TitleTypeSource tableDescription
Work order by priorityPie
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</td><td>
\[wm\_order\]		Overview of work orders based on their priority.
Work order SLA by stagePie
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</td><td>
\[task\_SLA\]		Overview of work order tasks by their stage, such as In progress, Achieved, or Breached.
Work order tasks by stateBar
Image omitted: icon-bar-report.png
</td><td>
\[wm\_task\]		Overview of work order tasks by their current state of progress.
Work order tasks by assignment groupBar
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</td><td>
\[wm\_task\]		Overview of work order tasks based on the different assignment groups.

Parent Topic:Analytics and reporting for Field Service Management