Operational Sustainability Management (formerly Environmental, Social, and Governance)

The ServiceNow® Operational Sustainability Management application helps you centrally manage your sustainability commitments and report on progress toward your sustainability initiatives.

Operational Sustainability Management overview

Operational Sustainability Management refers to the systematic integration of environmental, social, and governance considerations into daily business operations and strategic decision-making. Organizations increasingly recognize that operational excellence extends beyond traditional efficiency metrics to encompass their broader impact on society and the environment.

Modern stakeholders—including customers, employees, regulators, and partners—expect organizations to demonstrate how sustainability commitments are woven into their operational fabric. Leading organizations embed sustainability into core processes, from supply chain management to workforce practices.

Organizations tailor their sustainability focus based on industry context, stakeholder expectations, and material impacts. Common operational sustainability initiatives include:

• Responsible procurement and sustainable supply chain practices
• Diversity, inclusion, and belonging in the workplace
• Electronic waste reduction and circular economy practices
• Carbon footprint reduction and energy efficiency programs

By managing sustainability operationally, organizations can drive measurable improvements in both business performance and positive impact, creating value that extends beyond financial returns to encompass environmental stewardship and social responsibility.

The following image shows how different departments collaborate for operational sustainability reporting.

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Implement Operational Sustainability Management

Use the Setup checklist for the Operational Sustainability Management (formerly ESG Management) application to quickly implement the Operational Sustainability Management application.

Learn

What is Environmental, Social, and Governance (ESG)?

• Exploring Operational Sustainability Management (formerly ESG Management)
  The ServiceNow® Operational Sustainability Management application helps you to manage your sustainability commitments.
• Configure Operational Sustainability Management (formerly ESG Management)
  As an administrator, use this section to set up the Operational Sustainability Management application. You must first create your material topics, your goals and targets, emission activities, and emission factors. You can then create entities and entity types for which you want to report the metrics and measure the sustainability performance of your organization.
• Using Operational Sustainability Management (formerly Environmental, Social, and Governance)
  By using the Operational Sustainability Management application, you can import citations from various frameworks and create disclosures.
• Integrating Operational Sustainability Management (formerly ESG) with other applications
  You can integrate Operational Sustainability Management with Project Portfolio Management and Integrated Risk Management (IRM). These integrations provide you with more options to track your goals.
• Overview pages in the Operational Sustainability Workspace (formerly ESG Workspace)
  In the Operational Sustainability Workspace, you can view various dashboards and relevant data based on the overview pages of records. The data displayed is based on the user role of the users.
• Operational Sustainability Management (formerly ESG) reference
  The following sections show the roles, tables, and properties installed with the Operational Sustainability Management application.