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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Update a visitor registration

Track visitor registrations and update the status of a visitor while the visitor is on the premises.

Before you begin

Role required: sn_wsd_visitor.admin or sn_wsd_visitor.staff

Procedure

  1. Navigate to All > Workplace Visitor Management > Visitor Overview > All visitor registrations.

  2. Select any of the following options to update the visitor registration.

    • All Visitor Registrations
    • My Visitor Registrations
    • Today's Registrations
    • Select the visitor registration which you want to update.
  3. Select multiple registrations if you want to update them with the same status.

  4. Based on the state change that you want to make, select any of the following options.

    OptionDescription
    Check inCheck in the visitor when they enter the premises.
    Take a pictureTake a picture of the visitor and store it in the visitor details tab of the record.
    Print badgesPrint a badge for the visitor. A preview of the badge is displayed before you print.
    Break check outCheck out the visitor when the visitor leaves the premises for a break.
    Break check inCheck in the visitor when the visitor is back to the premises after a break.
    Check outCheck out the visitor when the visitor leaves the premises and ends the visit.
    Didn't show upThe visitor did not show up.
    CancelCancel the visitor registration.

    For more information about different states and about allowed state changes on a visitor registration, see Visitor registration states.

Result

The status of the visitor registration is updated.

Parent Topic:Managing visitor registrations

Related topics

Use the receptionist portal

View visitor registrations

View visitor policy confirmations

Visitor registration states

Anonymize a visitor

Apply visitor management archive policy