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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Delegate reservations in Microsoft Outlook add-in

Delegate additional permissions to read, create, or change items in your Microsoft Outlook mailbox. Delegate access to a colleague or team member. Delegates can create and reserve resources (desks, rooms, equipment, services like catering) for other employees.

Before you begin

When you grant a delegate access, you can determine the level of access that the delegate has to your calendar or mail folders. You can grant a delegate permission to read items in your folders or permission to read, create, change, and delete items.

Role required: admin

Procedure

  1. Open the Microsoft Outlook application.

  2. Select the Calendar > People's calendar to select a team member's calendar to who you want to delegate access to your calendar.

    For example: Select Wednesday Addams' calendar. Here, Sarah Rivera is the meeting organizer who has provided Wednesday Addams the delegation rights to Sarah's calendar.

  3. Select a date on the calendar, select and hold (or right-click) to select New event.

    You can also select a date and double-click to open the New Event calendar invite form.

  4. On the New Event form, fill in the required information.

    For more information, see Create a reservation in Microsoft Outlook add-in.

  5. Select the add-in manifest file of your instance and create a reservation using the Make a reservation form.

    For more information, see Create a reservation in Microsoft Outlook add-in.

  6. Review your reservation in the Reservation Summary page.

Image omitted: rsv-summary-page-use-for-delegate-summary3.png
Reservation summary showing the Reservation organizer and on behalf of \(employee with delegate access\).
  1. Select Send to send the meeting invite.

    Note: An event or meeting invite when it’s initially created in Microsoft Outlook is in a Draft state. When the meeting invite is sent, it is sent to the Microsoft Exchange Online server. It takes some time for a meeting or reservation request sent from the client server to be synchronized with the Microsoft Exchange Online server. After synchronization, the reservation changes to Confirmation state.

  2. Navigate to All > Workplace Reservation Management > All Reservations.

    Select your reservation to review the details on Workplace Reservation Management.

    If you have delegated access to create a reservation, the All Reservations page shows the reservation details along with updated Requested for and Opened by column values.

Image omitted: delegate-fields-all-reservations-page.png
Workplace Reservations page showing updated reservations for an employee. If you have provided delegate access, it shows the column values for the delegate and the organizer.