Share, modify, or cancel a reservation

1. Navigate to Workplace Core > Workplace service portal > Workplace Service Portal Home.

Note: You can also raise or submit a request from the Employee Center. On the home page, navigate to Workplace > Browse all Workplace and select the workplace service.

1. Open My reservations, then follow these steps:
   1. Select Reservations > My reservations
   2. Select Open my reservation list from the Workplace services catalog.
      1. Select Catalog > Browse by categories > Workplace Services Catalog

Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog.

    2.  Select **Reservation Management** > **Open my reservation list**.

1. Select Change reservation details from the Actions list.
2. On the form, update the information that you want to change.

3. Select Update reservation details. Note:

4. If you’re changing the location of a reservation, ensure that you change the location name in the subject in case it’s mentioned.

5. If you have additional services in the reservation, the workplace service case is closed and a new one is created.

Based on the software version installed by the admin, the case can remain open and only the child cases are created again.

• If you have additional services in the reservation, the workplace service case remains open until all the service item requests are fulfilled. Based on the configuration set by the admin, unfulfilled service item requests are either updated, or canceled and recreated.

1. Select Change reservation details from the Actions list.
2. Select Edit for the service that you want to update.
3. On the pop-up, perform either of the following steps based on your requirements:
4. Add another service item
5. Change the quantity of an existing item
6. Remove an existing item
7. Select Update reservation details. Service items that are within their lead time can't be modified.

If a back-end error occurs and you're not able to edit the services, contact your admin or case manager to modify the service items.

Note: Based on the configuration set by the admin, one of the following scenarios might occur when you edit a service:

• The unfulfilled requests that have changes are moved to Closed Skipped, and only those requests are created again with the updated information.
• All the unfulfilled service item requests are moved to Closed Skipped, and new requests are created with updated information.

1. Select Share reservation from the Actions list.
2. In the Send reservation details to field, select the users with whom you want to share the reservation.
3. In the Include a note, enter a note if necessary.
4. Select Send.

The reservation details are shared via an email notification after the reservation is confirmed.

Note: You can’t share the details of a group reservation from the parent reservation directly. Instead, you can share the individual reservations that are created from the group reservation.

1. Select Cancel reservation from the Actions list.
2. Specify a reason for canceling the request in the Cancel notes field.
3. Select Yes.