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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate the add-in for Microsoft Outlook

Workplace Reservation Management administrators can activate the manifest add-in for Microsoft Outlook. Add a manifest add-in file and customize it as per your requirements.

Before you begin

Download the sample manifest file Workplace_Outlook_add_in_manifest_example.xml. Navigate to ServiceNow® Store Workplace Reservation Management version 3.0.2. From the Links and Documents page, download the Workplace_Outlook_add_in_manifest_example.xml manifest file.

Note: If you are using Microsoft Outlook Add-in 1.12.2 version or earlier, update to Workplace Reservation Management 3.0.2. After installing and configuring Workplace Reservation Management 3.0.2, upload a new manifest file. Employees can create an event or a meeting invite in Outlook Calendar and make reservations using the manifest add-in file.

Role required: admin

Procedure

  1. Navigate to where you have downloaded the sample manifest add-in file for Microsoft Outlook.

  2. Open the sample manifest add-in file and make customizations as per your organizational requirements.

    In the sample manifest file, change the following parameters as required.

FieldDescription
IdUnique ID for the add-in
DisplayNameDisplay name of the add-in. The name is displayed in the Microsoft Outlook app ribbon.
DescriptionDescription about the add-in.
IconUrlLink to the icon image. The icon is installed along with the application for the add-in. If you are setting your own icon, ensure that you specify a navigation \(URL\) link to the icon. The following icon formats are supported:- 16x16 - 32x32 - 64x64 - 80x80
ImagesLink to the images used in the add-in, if any.
SupportUrlLink to a supporting environment.
SourceLocationLink to a supporting environment. You can link your own environment, or a different website.
URLLink to the instance where the add-in is installed.
  1. Save the manifest file with a different name.

    The manifest file for the add-in is created. Employees can now make reservations in Workplace Reservation Management using the add-in file. For more information, see Create a reservation in Microsoft Outlook add-in.