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Workplace knowledge management › Manage workplace safety activities › Workplace Core › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View workplace knowledge base articles

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

Before you begin

Role required: sn_wsd_core.workplace_user

Procedure

  1. Navigate to All > Workplace Service Portal > Workplace Service Portal Home.

  2. Open the knowledge base page.

    • Select the Knowledge tab.
    • Select the Knowledge Base option.
    • In the KB categories list, select the category of the knowledge base article.

  3. If you are unsure about the category, search for the article.

  4. From the list of published knowledge base articles, select the article that you want to view.

  5. Perform any of the following actions.

    • Rate the article out of 5.
    • If you found the article useful, Select Yes. If not, select No.
    • Leave a comment about the article and select Submit. You can also attach files.

Parent Topic:Workplace knowledge management