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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Submit a cleaning request

Raise a cleaning request using either the Workplace Service Portal or the Employee Center.

Before you begin

Role required: sn_wsd_core.workplace_user

About this task

Use the Cleaning workplace service to request for cleaning service at your workplace.

Procedure

  1. Navigate to the portal from one of the following locations.
LocationNavigation
Workplace Service Portal
  1. Navigate to All > Workplace Core > Workplace service portal.

The portal homepage opens.

  1. Open the Site safety category.

    1. Select Catalog.
    2. Select Browse by Categories.
    3. In the Workplace Services Catalog, select General. Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog > General.
  2. Select Submit a maintenance request.

Employee Center
  1. Navigate to All > Self-Service > Employee Center.
  2. On the Employee Center landing homepage, select the Workplace Services > Maintenance.
  3. Select Submit a maintenance request.
  1. On the submit a Cleaning request form, fill in the details.
FieldDescription
Requested forName of the requester.If a workplace profile is defined for the requester, then the Building, Floor, and the Space fields are automatically filled.
Date and time requested byDate and time requested for the service.
UrgencyChoose the Urgency for the cleaning service.
ImpactChoose the Impact of service's unavailability.
Cleaning issueSelect the cleaning issues.
Additional detailsAdditional information.
BuildingBuilding, that has requested for cleaning service.
FloorFloor, that has requested for cleaning service.
SpaceSpace, that has requested for the cleaning service.
  1. Click Submit.

Result

The cleaning request is submitted.

The state of the request changes to Awaiting approval for approval by the respective manager. After the request is approved, the state of the request changes to Work in progress. Depending on the progress of the background tasks that are assigned to fulfill the request, the state of the request further changes.

For more information about blocking the workplace location for a reservation, refer to Block a workplace location

Parent Topic:Requesting a workplace service

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