Raise workplace service requests
You can request a workplace service using the Workplace Service Portal or the Now Mobile app.
The Workplace Services catalog displays a list of workplace services from which your employees can submit requests. The following default Workplace services are provided by ServiceNow®:
- Request general workplace help.
- Reconfigure an office space.
- Raise a move request for a desk change.
- Request furniture for a space.
- If you have installed Workplace Central plugin, then the following workplace services are available:
- Workplace User Assignment and Move Service via Scenario Planning
- Workplace Assignment Type Service
- Workplace Allocation Change Service
- Space request
- The above workplace services are triggered automatically based on the type of change implemented while scenario planning. For more information about Space optimization - scenario planning and it's features, refer to Scenario Planning.
You can also use the Virtual agent chat support on the Workplace Service Portal to submit a general inquiry. The chat support enables you to do the following:
- Request a workplace help.
- View the status of your submitted cases.
- View the cases that are awaiting acceptance.
Parent Topic:Exploring Workplace Case Management
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