Managing Workplace cases

As a Workplace case manager, you can manage workplace cases created through workplace services. You can view and update cases if required.

• View and track workplace cases
  View and track open, closed, and unassigned workplace cases.
• View emergency maintenance case details
  Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.
• View change event reservation case details
  Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.
• Print workplace cases
  Print case details along with associated services or service items to support effective case management and resolution.
• Managing print cases
  Filter workplace cases using criteria such as the Short Description, Workplace Location, or other relevant fields to generate a consolidated report.

Parent Topic:Workplace Case Management