Skip to content
Create a normal mode connection with Microsoft Exchange Online › Microsoft Exchange Online - Calendar synchronization › Setup Workplace Calendar Synchronization › Configure › Workplace Calendar Synchronization › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections

Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.

Before you begin

Ensure that the application scope is set to Microsoft Exchange Online Spoke. Otherwise, do the following:

  1. Select the Application scope icon (
Image omitted: application-scope-globe-icon.png
Application scope icon.\) on the top-right corner of your Employee Center homepage.
  1. In the drop- down, select the option consisting Application scope:.
  2. In the filter navigator, search and select Microsoft Exchange Online Spoke.
  3. Refresh the page.

Note: Starting from Workplace Calendar Synchronization version 2.0.1, to synchronize the reservations automatically with Microsoft Exchange Online, create a connection with Microsoft Exchange Online spoke version 3.2.1. If you have upgraded to Workplace Calendar Synchronization version 2.0.1, then the following procedure is no longer required. For more information on how to install Microsoft Exchange Online spoke and to set up a connection, refer to Create a connection with Microsoft Exchange Online spoke.

Role required: admin

Procedure

  1. Navigate to All > Connection & Credentials > Credentials.

    Perform the following actions individually:

    1. Select MS Graph 1.

      On the form, check if the OAuth Entity Profile is set as Microsoft Exchange Online_clientCredentials default_profile. If it is not set, then set the profile as specified.

    2. Go back to the Credentials list.

    3. Select MS Graph 2.

      On the form, check if the OAuth Entity Profile is set as Microsoft Exchange Online_clientCredentials default_profile. If it is not set, then set the profile as specified.

  2. Navigate to All > Connection & Credentials > Connections.

    Perform the following actions individually:

    1. Select MS Graph 1.

      Check if the fields are set as follows:

      • Connection alias: sn_ex_online_spke.Microsoft_Exchange_Online
      • Credential: MS Graph 1
      • Connection URL: https://graph.microsoft.com
        1. Go back to the Connections list.

    2. Select MS Graph 2.

      Check if the fields are set as follows:

      • Connection alias: sn_ex_online_spke.Microsoft_Exchange_Online_clientCred
      • Credential: MS Graph 2
      • Connection URL: https://graph.microsoft.com

Result

The Connection and credential alias is set.

  • Configure new rooms(resources) in Microsoft Exchange Online to synchronize reservations.
  • After synchronization, ensure that the meeting subject is unchanged. If the meeting subject is changed, use Microsoft PowerShell to make changes.

What to do next

Configure Microsoft Exchange Online calendar provider

Parent Topic:Create a normal mode connection with Microsoft Exchange Online

Related topics

Configure Microsoft Azure in normal mode

Create a connection with Microsoft Exchange Online spoke

Set up OAuth connection with Microsoft Exchange Online

Create your own connection and credential alias for Microsoft Exchange Online

Configure Microsoft Exchange Online calendar provider