Skip to content
Create a strict mode connection for Microsoft Exchange On-Premises › Microsoft Exchange On-Premises - Calendar synchronization › Setup Workplace Calendar Synchronization › Configure › Workplace Calendar Synchronization › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Connect Microsoft Exchange On-Premises MID server with ServiceNow

Configure connection between the MID server of Microsoft Exchange On-Premises and ServiceNow® to synchronize reservations.

Before you begin

Ensure the following:

Role required: admin

Procedure

  1. Download the MID server from your ServiceNow® instance on the system where the Microsoft Exchange Server is hosted.

    1. Navigate to All > MID Server > Downloads.

    2. Select and download the suitable MID server.

  2. Go to your system's Downloads folder and unzip the file.

  3. Open > agent > config.xml.

  4. In the config.xml file, do the following:

    1. Specify your ServiceNow® instance details in <parameter name="url" value="https://YOUR_INSTANCE.service-now.com/"/>.

    2. Enter the credentials of the user with the mid_server role in <parameter name="mid.instance.username" value="YOUR_INSTANCE_USER_NAME_HERE"/> and <parameter secure="true" name="mid.instance.password" value="YOUR_INSTANCE_PASSWORD_HERE"/>.

      Enter the credentials of the user with the mid_server role.

    3. Enter a unique name in <parameter name="name" value="YOUR_MIDSERVER_NAME_GOES_HERE"/>.

    4. Save the file.

  5. After performing the changes, start or run the MID server.

  6. Open ServiceNow® instance.

    Note: Ensure that you are logged in as an admin.

  7. Navigate to All > MID Server > Servers.

    You notice that the mid server that you configured is created.

  8. Select the MID server to open.

    On the form, initially, you notice that the Status is set to Down and the Validated field is set to No.

  9. To validate the server, in the Related links, select Validate.

    After a few seconds, the server is validated. The Status is set to Up and the Validated field is set to Yes.

Result

A platform is set to communicate with the Microsoft Exchange On-Premises MID server and ServiceNow® instance.

What to do next

Create a strict mode Connection and credential alias for Microsoft Exchange On-Premises