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Create a personal authentication mode connection with Microsoft Exchange Online › Microsoft Exchange Online - Calendar synchronization › Setup Workplace Calendar Synchronization › Configure › Workplace Calendar Synchronization › Workplace Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Microsoft Azure

Set up a personal mode of authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.

Before you begin

In Personal Authentication mode, a valid delegated user account with an associated email address on Microsoft Exchange Online is required. The user's identity is determined by their email address, which must also be specified in the delegated user email field, where applicable.

Role required: Exchange administrator

Procedure

  1. Log in to the Microsoft Azure portal.

  2. Navigate to Azure Services > App registrations.

  3. If you don’t have an app registration, select New registration.

    1. On the form, enter the Name of the registration.

    2. Select the Supported account types of your choice.

    3. Specify the Redirect URL.

      Specify the following details:

      1. Select the platform as Web.
      2. Enter the URL in the following format:https://<instance-Name>.service-now.com/oauth_redirect.do
      3. If you already have an app registration, select the app registration.

    4. Navigate to Manage > Authentication.

    5. Navigate to Add a platform > Web applications > Web.

    6. On the form, fill in the fields.

      FieldDescription
      Redirect URLEnter a URL in the format: https://[instance].service-now.com/oauth_redirect.do
      Implicit grantSelect the Access tokens and ID tokens options.

    7. Select Configure.

  4. Add a client secret.

    1. Navigate to Manage > Certificates and secrets.

    2. In the Description field, enter a short description about the secret.

    3. In the Expires field, select an expiry.

    4. Select Add.

    5. After adding client secret details, in the Client secrets section, copy the value by selecting Copy to clipboard.

  5. Add a permission.

    1. Navigate to Manage > API permissions.

    2. Select Add a permission.

    3. Select Microsoft Graph.

    4. Select Delegated permissions.

    5. In the Calendars Permission section, select Calendars.ReadWrite, Calendars.ReadWrite.Shared, and Offline_access.

    6. Select Add permissions.

    7. On the Configured permissions screen, select Grant admin consent for ServiceNow.

Result

Microsoft Exchange Online is set up with Microsoft Azure.

What to do next

Configure resource room and specify the delegated user email details. For more information, see Configure resource rooms in Microsoft Exchange Online.

Parent Topic:Create a personal authentication mode connection with Microsoft Exchange Online

Related topics

Configure resource rooms in Microsoft Exchange Online

Set up personal authentication mode OAuth connectivity with Microsoft Exchange Online

Configure a personal authentication mode Connection and Credential alias for Microsoft Exchange Online

Configure your own connection and credential alias for personal authentication mode

Configure the Microsoft Exchange Online calendar provider in personal authentication mode