Offline mode

You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.

Before you begin

Role required: sn_wsd_case.workplace_agent

To turn on offline mode, perform the following steps:

Procedure

1. Navigate to Settings.

2. Select Download Cache.

3. Enable the Offline Mode option.

Parent Topic:Use Workplace Agent for mobile

Related topics

Manage workplace cases and tasks

Edit or view case details on the Workplace Agent for mobile app

Print workplace cases

Print workplace tasks

Create a child task

Create a workplace case on behalf of an employee through Workplace Agent for mobile

Edit or view a child task