Configure Teams in Workforce Optimization for HR
Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.
As an administrator, you can configure KPIs as well as child KPIs. The child KPIs appear when you drill-down into top level KPIs. For example, Closed Cases KPI has P1 Cases, P2 Cases as child KPIs.
- Create KPI Groups to monitor performance
Create key performance indicator (KPI) groups with the KPIs that matter most to your teams. When you associate your KPI groups with assignment groups, you can monitor your team's performance. - Add managers to a KPI assignment group
Add managers to a KPI assignment group.
Parent Topic:Configuring Workforce Optimization for HR
Related topics
Activate Workforce Optimization for HR
Workforce Optimization for HR Domain Separation
Configure Scheduling for Workforce Optimization for HR