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Configure scheduling › Configure › Workforce Optimization overview › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Modify schedule adherence and conformance formulas by using extension points

Configure and tweak the schedule adherence and conformance formulas using scripted extension points to customize them for your organization.

Before you begin

Role required: sn_hr_wfo.admin

About this task

Use the sn_shift_planning.ScheduleAdherenceExtPt extension point and create an implementation to configure the formulas. You can create multiple implementations. However, the implementation with the lowest order number is executed.

Procedure

  1. Navigate to All > System Extension Points > Scripted Extension Points.

  2. Search for sn_shift_planning.ScheduleAdherenceExtPt.

  3. On the form banner, click the link here to edit the record.

  4. To create your extension point script, click Create Implementation in the related links.

  5. Modify the formulas for calculating the schedule adherence and conformance in the getAdherencePercentage and getConformancePercentage methods.

Image omitted: extension-script-adherence-wfo-hr.jpg
Extension Script for Schedule Adherence.
  1. Click Update.

Result

The schedule adherence and conformance calculations are based on the formulas in the implementation.

Parent Topic:Configure Scheduling for Workforce Optimization for HR