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Scheduling in Workforce Optimization for HR › Using Workforce Optimization for HR › Workforce Optimization overview › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a shift plan

Schedule shifts for your team to make sure you cover all work assignments and breaks. You can also specify the days of the week that you want to override scheduled shifts.

Before you begin

Role required: sn_hr_wfo.admin

About this task

In the Shifts tab, the shifts are grouped by active and inactive shifts. The contextual side panel displays the active and the inactive shifts in the order that they are displayed in the Shifts tab.

Procedure

  1. Navigate to Workspaces > Manager Workspace.

  2. Click the Schedule (

Image omitted: schedule-new.png
Schedule icon\) icon.

  1. Click the Shifts tab.

  2. Click the plus (+) icon.

  3. Create a work shift
    Create a work shift.

  4. Create an on-call shift
    Create on-call shift.

Parent Topic:Scheduling in Workforce Optimization for HR