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Configure data collection › Configure demand forecast › Configure › Workforce Optimization overview › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure resource conversion formula

Configure the resource conversion formula.

Before you begin

Role required: sn_hr_wfo.admin

Procedure

  1. Navigate to All > Workforce Optimization for HR > Demand Forecast > Resource conversion formula.

  2. Click New.

  3. On the form, fill in the fields.

FieldInstructions
NameName for the resource forecast configuration.
TypeType is set to Resource Conversion Formula.
Formula

Formula to calculate the forecasted number of agents that you need.In the Related Links section, do the following:

  • Click Browse Forecast Configuration, select the forecast configuration to add to the formula and click Add.
  • Click the Browse Forecast Parameter, select the forecast parameter to add to the formula and click Add.

Note: FC refers to Forecast Configuration and FP refers to Forecast Parameter.

  1. Click Submit.

Parent Topic:Configure data collection for Demand Forecast