Add parameters to be defined in the formula
Add parameters to be defined in the formula to calculate agent count per hour in a day.
Before you begin
Role required: admin
Procedure
Navigate to All > Workforce Optimization for HR > Demand Forecast > Formula Parameters.
In the Name field, enter a name for the parameter.
Do one of the following:
- If you need to add a value to be calculated for the formula, in the Value field, enter a value.
- If you want to use the performance analytics score card API or a custom API, select Advanced, and add a script. The Average Case Work Time and Average Chat Work Time forecast parameters provided by default are examples of how you can use scripts to add the parameters. For a list of parameters provided by default, see Components installed with Workforce Optimization for HR.
Click Submit.
Parent Topic:Configure data collection for Demand Forecast