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Universal Task › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up and configuring Universal Task

You must set up and configure the Universal Task application before you can enable agents to assign tasks to employees in order to fulfill a request.

  • Install Universal Task
    You can install the Universal Task application (sn_uni_task) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
  • Configuring your service for Universal Task
    You can configure the UI actions and related lists for the Universal Task application so that you can view and create universal tasks for your service. Services are the various departments in your organization, such as IT, HR, and Legal.
  • Email notification layout for Universal Task notifications
    Use the email notification layout and template shipped with the Universal Task application (sn_uni_task) to deliver email notifications. Apply the layout to email notifications to elevate their look and feel and to deliver branded notifications.
  • Domain separation and Universal Task
    Domain separation is supported for ServiceNow Universal Task. Universal Task enables agents to request extra information from the employee or to task the employee to accomplish an activity, in order to resolve a ticket. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Parent Topic:Universal Task