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Configuring your service › Setting up and configuring Universal Task › Universal Task › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a Universal Task related list

Add a Universal Task related list to a service-specific form in both the ServiceNow AI Platform and Agent Workspace to let agents view a universal task for the request.

Before you begin

Role required: admin

Procedure

  1. Navigate to the table that the related list must be added to.

  2. Open a service-specific form.

  3. Right-click the additional actions context menu

Image omitted: context-menu.png
Context menu.

  1. Navigate to Configure > Related Lists.

  2. On the form, select the Universal Task->Parent.

  3. Select a view name:

    • Default view: To add the Universal Task related list in the ServiceNow AI Platform form.
    • Workspace: To add the Universal Task related list in the Agent Workspace form.
    • Click Save.

    Note: Due to access control list (ACL) restrictions, the New button might not work while you are creating a task. You can hide the New button on the related list and use the UI action to create a universal task.

Image omitted: ut-relatdlst-new-tab.png
Disable the New tab.
For more information on adding related lists, see [Related lists](../../platform-user-interface/c_RelatedLists.md).

Parent Topic:Configuring your service for Universal Task

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