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Virtual Agent for Universal Request › Universal Request › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a universal request using Virtual Agent

Create a universal request with the help of Virtual Agent. You can access the Virtual Agent using the chat option in the search page of Service Portal.

Before you begin

Role required: none

Procedure

  1. On the portal home page, search for your query in the search bar.

  2. In the Contact us for help section, select Chat.

  3. Describe your request.

  4. Select whether your request contains sensitive information.

    If your request contains sensitive information, the Virtual Agent can detect that. It can mark your request as sensitive. For a sample Virtual Agent conversation, see Universal Request Virtual Agent conversation flows.

  5. If prompted, select the department.

Result

A universal request is created for your issue.

Parent Topic:Virtual Agent for Universal Request