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Virtual Agent for Universal Request › Universal Request › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Update or cancel a universal request using Virtual Agent

Update or cancel a universal request with the help of the Virtual Agent in the chat option.

Before you begin

Role required: none

Procedure

  1. On the portal home page, open the chat window (
Image omitted: icon-chat-va.png
Chat icon for Virtual Agent\).
The Virtual Agent prompts you to enter your request.

  1. Enter your request to track, update, or cancel your request.

    If you are not sure about the option to select, enter Track my request.

  2. Select Track universal Request Status (Template)

  3. Select the request that you want to update.

  4. Select the appropriate responses to complete your request.

    For a sample Virtual Agent conversation, see Universal Request Virtual Agent conversation flows.

Parent Topic:Virtual Agent for Universal Request