Configure a catalog item or record producer to create a universal request
Create a universal request along with a requested item or task-based record to provide unified ticketing experience.
Before you begin
Role required: admin
About this task
Only when the Universal Request plugin (com.snc.universal_request) is activated, the Universal Request Config section is added to a catalog item or record producer form.
A universal request is not created for the following scenarios:
- Cart with multiple catalog items is checked out
- Order guide is submitted
For information on creating a catalog item, see Create or edit a catalog item.
For information on creating a record producer, see Create a record producer.
Procedure
Navigate to All > Service Catalog > Catalog Definitions > Maintain Items.
Select the required catalog item or record producer.
In the Catalog Item or Record Producer form, configure these fields in the Universal Request Config section.
| Field | Description |
|---|---|
| UR certified/enabled item | Option to specify that a universal request should also be created along with a requested item or task-based record. In the universal request, a reference is created to the associated requested item or task-based record, which becomes the primary task of the universal request. |
| Requires Additional Review | Option to automatically select the Needs resolution review check box on the corresponding universal request. For information about the universal request fields, see Universal Request form.The Requires Additional Review field appears only when the UR certified/enabled item check box is selected. |
- Click Update.
Parent Topic:Unified ticket experience setting
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