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Standard Ticket page for Universal Request › Configuring Universal Request › Setting up and configuring Universal Request › Universal Request › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Standard Ticket page for Universal Request

Use the Standard ticket page configuration for Universal Request to provide a consistent layout across all tickets raised and associated.

Before you begin

Role required: admin

By default, a standard ticket configuration is provided for UR. You can customize the layout or create a new ticket layout as per your organizational requirements.

Procedure

  1. Navigate to All > Standard Ticket > Standard Ticket Configuration.

    A list of default ticket configurations is displayed.

  2. Click and open universal request configuration.

  3. Click the link here that appears in the message displayed to edit the record.

  4. Modify the form field as per your requirements.

  5. Click Update.

  6. Click New to create your custom configuration.

    For more information, see Standard ticket page.

Parent Topic:Standard Ticket page for Universal Request