Collect feedback using an agent

Use the Employee feedback collection AI agent to collect feedback and track feedback requests.

Before you begin

Role required: manager

Procedure

1. Navigate to All > Employee Center > Your team > Team members.

2. Select the Now Assist icon to start a conversation with the agent.

3. Converse with Now Assist in Virtual Agent to create a feedback request.

4. Select the employee who you'd like to collect feedback for from the drop-down options suggested by the agent.

5. Choose the type of feedback you want to collect from the feedback templates suggested by the agent and click Submit.

   Note: The feedback templates are set by the admin. For more information, see Create feedback template using survey designer

6. Select the See preview option to see a preview of the questions that will be asked in the template you selected and click Submit.

   Note:

   • You can choose to skip to see a preview of the questions by selecting the Skip preview option.
   • You can also confirm your selection after reviewing the questions in the template by selecting the Use this template option or Choose different template option.
   • Choose potential collaborators based on your organization's approved sources as suggested by the agent.

7. Provide a time frame for the feedback to be submitted by when prompted by the agent.

8. View a preview of the feedback request and end the chat with Now Assist in Virtual Agent.