Using Now Assist in Virtual Agent
Reserve a space using the create a reservation agent and get insights on your collaborators using the Workplace Collaboration agent.
Employees can interact with the reservation agent and collaboration agent using the Now Assist in Virtual Agent enhanced chat interface.
Visit these resources about Now Assist in Virtual Agent.
Important: By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin must create a system property to enable pinning a chat window. For more information, see Now Assist in Virtual Agent system properties.
- Enhanced chat
- Now Assist in Virtual Agent
- Portal prerequisites for enhanced chat
- Configuring assistants overview
- Using Now Assist in Virtual Agent
Making reservations using the Create a reservation agent
The Create a reservation agent enables employees to find an available space and create workplace reservations quickly. Employees can interact with the reservation agent using the Now Assist in Virtual Agent enhanced chat interface in Employee Center. They can also use the Now Mobile® chat interface for interacting with the Virtual Agent.- Using the workplace collaboration Agent for space suggestions
The Workplace Collaboration Agent provides insights on your team members in-office attendance. Based on this information, the reservation agent finds and reserves a space for reservation and collaboration. The collaboration agent considers your colleague's in-office days, location, and suggests a space for collaboration when you are in office.
Parent Topic:Now Assist for Workplace Service Delivery (WSD)