Configuring Q&A Genius Results in Now Assist for Legal Service Delivery (LSD)

By using Q&A Genius Results in the Now Assist for Legal Service Delivery (LSD) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.

Q&A Genius Results overview

The Q&A Genius Results capability enables request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search.

Q&A Genius Results configuration

For Legal Counsel Center, the Q&A Genius Results feature is activated by default when you install and activate AI Search and the Legal Service Delivery - Prime plugin (sn_lg_ai_prime) application.

For global search and Employee Center, you must enable Q&A Genius Results manually. For more information, see Enabling Now Assist Q&A Genius Results and Enable Now Assist genius results.

For more information on the other supported search engines, see Search in Legal Service Delivery.