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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use Now Assist for HR - Galileo Inside to answer HR-related questions

Query the Galileo library to generate a response based on articles and research from The Josh Bersin Company.

Before you begin

Role required: sn_hr_na_galileo.read

Procedure

  1. Open a new chat in the Now Assist panel.

  2. Enter your question containing any of the following keywords to trigger a response from Galileo Inside:

    • Josh Bersin
    • Galileo
    • HR Practices
    • HR Policy
    • Ask Bersin
    • HR Trends
    • HR Guidelines
    • HR Framework
    • HR Standards If you do not include one of the keywords, Now Assist provides two responses: the first response is generated by the Now LLM and the second is retrieved from Galileo Inside and includes source citations with links to the original article.

Parent Topic:Use Now Assist for HR Service Delivery (HRSD) in Agent Workspace

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