Configure Legal Simple Privacy

Configure the foundation data to enable submitting a privacy impact assessment request to the legal department.

As an administrator, review the installed components and modify them or add new ones as applicable.

• Create or modify a practice area

  Set up the practice areas specific to law practices such as Intellectual Property, Privacy, or Compliance. Associate categories to the practice area and assign a legal department user as the practice area lead.

• Create or modify a legal catalog category

  Create catalog categories to group legal services that employees can use to find a specific legal service request on the Legal Service Portal.

• Configure an external storage system for legal requests and legal matters

  Configure an external storage system to store documents attached to the Legal Simple Privacy requests by the requester or the fulfiller, which enables your organization to have a centralized documentation management and retention policy.

• Create or modify a response template for legal services

  Configure a response template with a reusable message that legal fulfillers can use to send users quick and consistent messages through work notes, comments, emails, or chat conversations.

  For chat response templates, you can specify a short name that can be used as a shortcut to present the response message to a user quickly.

• Create an email notification

  Create or modify email notifications that are sent when specific events occur,for example, when a request is assigned, closed, or canceled, or a message has been posted to request additional information.

• Configuring the form layout

  To track dispositions from Legal Simple Privacy requests, add the Legal Disposition [sn_lg_ops_legal_disposition] table as a related list to any Legal Simple Privacy Request form.

• Install Legal Simple Privacy
  Install the a Legal Simple Privacy (sn_lg_privacy​) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.

• Reconfigure forms to use new components
  As an administrator, after installing Legal Simple Privacy reconfigure forms to use the new privacy assessment record producer, catalog category, and content taxonomy.

Parent Topic:Legal Simple Privacy