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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Third-party contract review requests

Employees can submit legal requests for review of third-party contracts by the legal team.

Features

Third-party review requests include the following features:

  • Electronic signature integrations with Adobe Acrobat Sign and Docusign.
  • Support for storing contract documents in your ServiceNow instance or external storage systems such as Microsoft OneDrive and Google Drive.
  • Legal contracts repository containing the metadata of signed contract documents.
  • Support for a configurable system property (sn_lg_contracts.enable_executed_contract_audit_certificate) to generate a certification of completion. For more information, see Activate a system property to generate a certificate of completion.

Third-party contract review request - Workflow

As a legal fulfiller on the legal team, you can work on the assigned third-party review requests by completing the following activities:

  • Review the contract document attached to the legal request and make any necessary changes.
  • Email the revised contract document to third-party contacts for review directly from the Legal Counsel Center.
  • View responses from third-party contacts in the activity stream of the legal request.

    Multiple iterations of revisions between your company and the third party might be necessary before the contract document is finalized by all parties.

  • Complete the document in the configured e-signature system by adding required fields and send it for signature

  • Send the contract document to the required signatories (both internal and external) for their electronic signatures.

After all signatories have signed the contract document, it is stored on the ServiceNow instance or an external storage system. The requester and legal department members can access the signed contract document from the Legal Contracts repository.

  • Submit a legal request for a third-party contract review
    Submit a legal request for review of third-party contracts by the legal team.
  • Modify a legal request
    As a legal user, modify a legal request to update the request's details or replace the attached contract document with an updated version.
  • Work on a TPC review request
    As a member of the legal contracts support team, review and revise a third-party contract document. You can email the revised document to stakeholders to verify the revisions and then send the ready document for e-signature from within the legal request.
  • Cancel a legal request
    Cancel a third-party contract request if it is no longer necessary.

Parent Topic:Submitting Legal Simple Contracts requests