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Internal review overview › Use › Contract Management Pro for Legal Service Delivery › Integration with ServiceNow applications › Legal Service Delivery › Legal and Contract Operations › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Work on internal review task

As a contract reviewer, review and provide feedback on contract documents

Before you begin

Role required: sn_cm_core.contract_reviewer

Procedure

  1. Open the review task.
MethodSteps
My Work listing
  1. Navigate to All > Legal Counsel Center.
  2. Select the list icon (
    Image omitted: lsd-lcc-list-icon.png
    List icon).</li>
  3. Select My Work > Requested Tasks
  4. Open the review task from the list
Delegated to me listing
  1. Navigate to All > Legal Counsel Center.
  2. Select the list icon (
    Image omitted: lsd-lcc-list-icon.png
    List icon).</li>
  3. Select Delegated to me > Contract Review Tasks
  4. Open the review task from the list
Contract Review Tasks listing
  1. Navigate to All > Legal Counsel Center.
  2. Select the list icon (
    Image omitted: lsd-lcc-list-icon.png
    List icon).</li>
  3. Under Contract Review tasks, select All or My tasks
  4. Open the review task from the list
Contract Request Reviews tab
  1. Navigate to All > Legal Counsel Center.
  2. Select the list icon (
    Image omitted: lsd-lcc-list-icon.png
    List icon).</li>
  3. Select Contract Requests > Assigned to me
  4. Open the contract request from the list
  5. Select Reviews tab.
  6. Open the review task from the list.

  1. If the review task is not already assigned, select Assign to me.

  2. Select Start work.

  3. Open the contract document.

    • Internal storage: Download the document.
    • External storage: Select the document link to open it.

    • If you need additional context to review the document, request more information.

    • Select the More Actions icon (

Image omitted: more-icon.png
More Actions icon\).
2.  Select **Request information**.

3.  In the Comments field, enter the details about the information needed.

4.  Select **Submit**.

    The contract request Status and the review task State changes to Awaiting information and you can proceed with review after receiving information.

  1. Share the review feedback

    The reviewer can make edits to the document, suggest changes through comments, and approve or reject any redlines.

Type of storageSteps
Internal storage
  1. Select Complete review.
  2. If you have a modified contract document to share, select Yes.

Note: If you do not have modified contract document to share, select No and enter work notes in the Comments field

  1. Select Attach file link and select a file
  2. In the Comments field, enter work notes.
  3. Select Submit.
External storage
  1. Select Complete review.
  2. In the Comments field, enter work notes.

Note:

The attach file option is not available as the contract document is directly edited in the external storage.

  1. Select Submit.
The review task will be closed, work notes are added to the Activity stream, and the State changes to Closed Complete.

Parent Topic:Internal review overview