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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Deploy Microsoft Outlook Add-In for Legal Service Delivery

Deploy Microsoft Outlook Add-In for Legal Service Delivery for it to be available in Microsoft Outlook to submit legal requests.

Before you begin

Role required: sn_lg_ops.request_fulfiller

Procedure

  1. Open Microsoft Outlook.

  2. On the Outlook ribbon, click Get Add-ins.

  3. Select My add-ins.

  4. In the Custom add-ins section, select Add a custom add-in > Add from file.

  5. Select the manifest file that you have downloaded.

  6. Select Install.

Result

The ServiceNow for Legal Add-in is available in the Outlook ribbon.

If you do not want to open the ServiceNow for Legal add-in each time you select a new email, keep it pinned by making changes to the manifest file. For more information on the changes to be made to the manifest file, see Implement a pinnable task pane in Outlook topic in the Microsoft Outlook documentation.

Parent Topic:Configure Microsoft Outlook Add-In for Legal Service Delivery