Advanced work assignment for Legal Service Delivery

Use Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal requests to agents from the legal department (a paralegal staff or lawyer) based on availability, capacity, and optionally skills.

To route legal requests using skills, you need to set up Skills Management. For more information, see Skills Management

Note: If you're using skill management, ensure you have the right subscription.

Get started

Troubleshoot and get help

• Ask questions and explore other resources for Advanced work assignment for Legal Service Delivery in the ServiceNow Community
• Search the Known Error Portal for known error articles

• Contact Customer Service and Support

• Explore Advanced Work Assignment for Legal Service Delivery
  Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and optionally skills.

• Configure Advanced Work Assignment for Legal Service Delivery
  Configure the Advanced Work Assignment for Legal Service Delivery.
• Use Advanced Work Assignment for Legal Service Delivery
  Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.
• Advanced Work Assignment for Legal Service Delivery reference
  Reference topics provide additional information about components installed, the lists and forms that you use in Advanced Work Assignment for Legal Service Delivery.

Parent Topic:Integration of Legal Service Delivery with ServiceNow applications