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Legal Service Delivery reference › Legal Service Delivery › Legal and Contract Operations › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legal Service Delivery glossary

Learn about the terms and concepts used in Legal Service Delivery.

Glossary terms are grouped alphabetically.

A | C | D | G | I | L | N | O | R | S | V | W

A

automated workflows

Step-by-step digital processes that make legal work faster and reduce manual effort.

C

centralized database

A single repository where all potential conflict disclosures and legal records are stored for easy monitoring.

D

digital transformation

Replacing old, slow ways of working with digital tools to make legal work faster and easier.

digital forensics

The process of collecting and analyzing electronic data for legal investigations, such as emails or files, to uncover important information.

G

generative AI

A technology that uses large language model (LLM) to generate text, summaries, and other content.

I

intellectual property

Ideas and creations like inventions, designs, or artworks that are legally protected from being copied or used without permission.

Integration

A process by which the ServiceNow platform can be made to work with a third-party application or web service.

L

A system in ServiceNow that helps legal teams handle their work more efficiently by using digital tools instead of paperwork.

A feature that lets employees submit legal help requests online and ensures they reach the right team.

A tool that helps legal teams keep track of important legal cases without using spreadsheets.

A special workspace where legal teams can track and manage requests from employees.

Pre-built tools in ServiceNow that help legal teams work faster and more efficiently.

A system that organizes and stores legal information so teams can quickly find what they need.

A tool that helps legal teams manage contracts quickly and safely.

A system that allows employees to report ethical or legal concerns, even anonymously.

The everyday tasks and processes that help a legal team run efficiently.

A tool that assists in managing requests for data discovery during investigations or legal proceedings.

A mobile application that enables employees and legal professionals to submit, track, and manage legal requests on their mobile devices.

Inquiries or demands for legal assistance or information submitted by employees or departments within an organization.

litigation

The process of taking legal action or resolving disputes through the court system.

Ensuring that an organization's actions and policies follow all applicable laws and regulations.

N

now mobile

A mobile app that lets employees and legal teams handle legal tasks on their phones.

O

omnichannel experience

The ability to connect with legal teams through different methods like email, chat, or a website, all working smoothly together.

R

reporting and dashboards

A feature that shows reports and charts to help teams track their work.

S

self-service portal

An online platform where employees can independently access services and information, such as submitting legal requests.

ServiceNow AI Platform[var.now-plat]

The main system that supports the tools that help businesses run smoothly.

V

virtual agent

A conversational bot platform that provides user assistance through conversations in a messaging interface.

W

workflow

Defined sequence of steps automating processes in Sales Customer Relationship Management.