Analytics and Reporting Solutions for Legal Service Delivery › Legal Service Delivery › Legal and Contract Operations › Employee Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legal Executive dashboard

With the Legal Executive dashboard, you can get an insight into how your team and business are performing for resolving Legal service requests.

From a single place, you can track the status of legal requests and matters, analyze trends, and drill down into the details. You can view the details for top request categories, requests by user locations, practice area, and requesting department, SLA compliance of legal requests and legal matters, the average number of requests handled per attorney, and average time to close legal requests and legal matters over time.

Note: The classic version of Legal Executive Dashboard has been deprecated. If you open a saved URL to access the classic Legal Executive Dashboard, the Next Experience dashboard is automatically displayed. If you have customized the classic version, review and migrate your customizations to the Next Experience Legal Executive Dashboard.

For reports and metrics on legal requests and legal matters and the trend analysis, see Legal Operations dashboard.

Image omitted: legal-executive-dashboard.gif
Legal Executive dashboard showing widgets and reports.

Important: The tabs specific to practice areas are available on the Legal Executive dashboard depending on whether the corresponding application is installed. For example, the Contracts tab is available when you have installed the Legal Simple Contracts application. Also, you can add new tabs in the dashboard to view reports related to practice areas created by you.

Required ServiceNow AI Platform roles

sn_lg_ops.legal_report_viewer, required to see the dashboard widgets and data.
sn_lg_ops.legal_report_publisher, required to edit the dashboard.

Access the Legal Executive dashboard

To open the dashboard, navigate to All > Legal Request > Legal Dashboards and click Legal Executive.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.

User

Dashboard use

General counsel

Make data-driven decisions through insights into legal operations with the following metrics:- Total number of legal requests and legal matters for the current year with breakdown by geography, practice area, and requesting department - Backlog of open legal requests and legal matters with aging - Average time to resolve different types of legal requests and legal matters - Practice area-specific metrics: - Contracts: Open backlog by deal size and aging; average time to close contract requests - Privacy and Compliance: SLA Compliance; average time to close different request types such as Conflict of Interest and Privacy Assessment - Digital Forensics: Breakdown of requested activities; backlog of requested activities with aging; average time to close by activities

Practice area lead

Make data-driven decisions through insights into legal operations with the following metrics:- Average number of legal requests and legal matters handled per attorney - SLA compliance of legal requests and legal matters - Top practice area getting the highest number of requests - Average time to resolve different types of legal requests and legal matters

Indicator groups

Indicator group name	Description	Indicators
Average requests per attorney	Average number of legal requests handled by each attorney where breakdowns are Practice area and Category.	- Conflict of Interest - Content Review - Digital Forensics - General Legal Request - NDA Request - Privacy Assessment - Sales Contract Review - Stock Pre-Clearance - Third Party Contract Review
Average matters per attorney	Average number of legal matters handled by each attorney in a practice area.	- Digital Forensics - General Legal Request - Privacy Assessment - Subpoena
Digital Forensics Open Backlog	Number of days that the activities have been open for digital forensics requests created this year to date. An activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.	- Collect - Preserve - Review - Present
Legal Contracts: Avg. Age	Average age of Contract requests of different deal sizes.	- <$500 K - $500 K - $1M - $1M - $5M - $5M
Open Backlog: Legal Requests	Number of open legal requests, as well as their age, which indicates how long they've been open.	- Age 30–60 days - Age <30 days - Age >60 days
Open Backlog: Legal Matters	Number of open legal matters, as well as their age, which indicates how long they've been open.	- Age 30–60 days - Age <30 days - Age >60 days
Privacy and Compliance Open Backlog	Age of open privacy and compliance requests that have been submitted. The age is calculated from the time the legal requests were created to the present day.	- Conflict of Interest - Privacy Impact Assessment - Stock Preclearance

Indicators

$1M - $5M

Average age of Contract requests with a deal size of $1 million to $5 million.
$500 K - $1M

Average age of Contract requests with a deal size of $500 K to $1 million.
$5M

Average age of Contract requests with a deal size of $5 million or more.
<$500 K

Average age of Contract requests with a deal size of $500 K or less.
Age 30–60 days (applies to legal requests)

Number of open legal requests created in the last 30–60 days.
Age 30–60 days (applies to legal matters)

Number of open legal matters created in the last 30–60 days.
Age <30 days (applies to legal requests)

Number of open legal requests created in the last 30 days.
Age <30 days (applies to legal matters)

Number of open legal matters created in the last 30 days.
Age >60 days (applies to legal requests)

Number of open legal requests created more than 60 days ago.
Age >60 days (applies to legal matters)

Number of open legal matters created more than 60 days ago.
Average activity completion time for digital forensics

Monthly trend of average completion time of various digital forensics activities by phase. The completion time is calculated from the time an activity task is created and until it is closed.
Average matter completion time per practice area

Monthly trend of average completion time of legal matters by practice area. The completion time is calculated from the time a legal matter is created and until it is closed.
Average matters per Attorney

Average number of legal matters handled by each attorney where breakdowns are Practice area and Category.
Average request completion time for contracts

Monthly trend of the average completion time of contract requests by different contract types.
Average request completion time for privacy and compliance

Monthly trend of the average completion time of various privacy and compliance requests.
Average request completion time per practice area

Monthly trend of average completion time of legal requests by practice area.
Average requests per Attorney

Average number of legal requests handled by each attorney where breakdowns are Practice area and Category.
Collect

Number of days that the Collect activity has been open for digital forensics requests created this year to date. The activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Conflict of Interest

Age of open Conflict of Interest requests that have been submitted. The age is calculated from the time the legal requests were created to the present day.
Count of members in Legal group

Number of users in a legal user group.
MoM trend of Legal Matters

Monthly trend of number of legal matters created.
MoM trend of Legal Requests

Monthly trend of number of legal requests created.
Open Backlog Contract Requests

Number of open Contract requests, broken down by deal size, that have been created so far this year, as well as their age.
Present

Number of days that the Present activity has been open for digital forensics requests created this year to date. The activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Preserve

Number of days that the Preserve activity has been open for digital forensics requests created this year to date. The activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Privacy Impact Assessment

Age of open Privacy Assessment requests that have been submitted. The age is calculated from the time the legal requests were created to the present day.
Request Completed within SLA

Number of Privacy and Compliance requests closed on the day within SLA.
Review

Number of days that the Review activity has been open for digital forensics requests created this year to date. The activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Stock Preclearance

Age of open Stock Preclearance requests that have been submitted. The age is calculated from the time the legal requests were created to the present day.
Total Completed Legal Requests with SLA

Number of legal requests closed on the day within SLA.
YTD Digital Forensics Request

Number of Digital Forensics requests that have been created so far this year.
YTD Legal contracts

Number of Contract requests that have been created so far this year.
YTD Legal matters

Number of legal matters that have been created so far this year.
YTD Legal Privacy and Compliance Requests

Number of Privacy and Compliance requests that have been created so far this year.
YTD Legal requests

Number of legal requests that have been created so far this year.
% of privacy and compliance requests that met SLA

Percentage of privacy and compliance requests that were responded to within the defined SLA this year to date. The score is calculated according to this formula: [Requests Completed within SLA]/[Total Completed Legal Requests with SLA] * 100
Conflict of Interest

Average number of legal matters in the Conflict of Interest category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Conflict of Interest]/[Count of members in Legal group > Legal group = Legal - Ethics & Compliance]
Content Review

Average number of legal requests in the Content Review category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Content Review]/[Count of members in Legal group > Legal group = Legal Department]
Digital Forensics (applies to legal requests)

Average number of legal requests in the Digital Forensics category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Digital Forensics]/[Count of members in Legal group > Legal group = Legal - Digital Forensics]
Digital Forensics (applies to legal matters)

Average number of legal matters in the Digital Forensics category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average matters per Attorney > Category = Digital Forensics]/[Count of members in Legal group > Legal group = Legal - Digital Forensics]
General Legal Request (applies to legal requests)

Average number of legal requests in the General Legal Request category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = General Legal Request]/[Count of members in Legal group > Legal group = Legal Department]
General Legal Request (applies to legal matters)

Average number of legal matters in the General Legal Request category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average matters per Attorney > Category = General Legal Request]/[Count of members in Legal group > Legal group = Legal Department]
NDA Request

Average number of legal requests in the Non-disclosure Agreement category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = NDA Request]/[Count of members in Legal group > Legal group = Legal Contracts Support]
Privacy Assessment

Average number of legal requests in the Privacy Assessment category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Privacy Assessment]/[Count of members in Legal group > Legal group = Legal Privacy]
Privacy Assessment

Average number of legal matters in the Privacy Assessment category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average matters per Attorney > Category = Privacy Assessment]/[Count of members in Legal group > Legal group = Legal Privacy]
Sales Contract Review

Average number of legal requests in the Sales Contract Review category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Sales Contract Review]/[Count of members in Legal group > Legal group = Legal Sales Contract]
Stock Pre-clearance

Average number of legal requests in the Stock Preclearance category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Stock Pre-Clearance]/[Count of members in Legal group > Legal group = Legal Stock Approvers]
Subpoena

Average number of legal matters in the Subpoena category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average matters per Attorney > Category = Subpoena]/[Count of members in Legal group > Legal group = Legal Employment]
Third Party Contract Review

Average number of legal requests in the Third Party Contract Review category handled by each attorney in the respective assignment group this year to date. The score is calculated according to this formula: [Average requests per Attorney > Category = Third Party Contract]/[Count of members in Legal group > Legal group = Legal Contracts Support]

Breakdowns

Common to Legal Service Delivery applications
- Group
- Assigned To (for all users in the system)
- Assigned To (for users in the Legal Privacy and Compliance groups)
- Category
Legal Request Management
- Age
- Assigned To
- Category
- Practice area
- Priority
- State
- Subcategory
Legal Matter Management
- Matter Owner
- Priority
- State (for legal matters)
- State (for legal matter tasks)
Legal Simple Contracts
- Assigned To
- Category
- Deal Size
- Subcategory
Legal Digital Forensics
- Assigned To
- Requested Activities
- Subcategory

Indicator visualizations

Title	Type	Source indicator/indicator group	Description
Requests tab
Total requests $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal requests	Compares the number of requests received this year to date to the same period of the previous year.
Top 3 requests for this month	Scorecard Image omitted: icon-list-report-p.png Scorecard icon.	MoM trend of Legal Requests	Provides insight into the top active areas where the internal business is seeking legal assistance.
Open requests by age	List Image omitted: icon-list-report-p.png List icon.	Open Backlog: Legal Requests	Provides the number of open requests along with their age, which indicates how long the requests have been open.
Request stats $YTD$	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of legal requests received this year to date grouped by practice area or the requesting department.
Avg. requests per attorney by category	List Image omitted: icon-list-report-p.png List icon.	Average requests per attorney	Displays the average number of legal requests handled by each attorney in a practice area.
Requests completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time per practice area	Displays the monthly trend of average completion time of legal requests by practice area. The completion time is calculated from the time a legal request is created and until it is closed.
Matters tab
Total matters $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal matters	Compares the number of legal matters received this year to date to the same period of the previous year.
Top 3 matters for this month	Scorecard Image omitted: icon-list-report-p.png Scorecard icon.	MoM trend of Legal Matters	Provides insights into the legal team's most active areas of work.
Open matters by age	List Image omitted: icon-list-report-p.png List icon.	Open Backlog: Legal Matters	Provides the number of open matters along with their age, which indicates how long matters have been open.
Matter stats $YTD$	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter \[sn\_lg\_matter\_matter\]	Number of legal matters received this year to date grouped by practice area or the requesting department.
Avg. matters per attorney by category	List Image omitted: icon-list-report-p.png List icon.	Average matters per attorney	Average number of legal matters handled by each attorney in a practice area.
Matters completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average matter completion time per practice area	Displays the monthly trend of average completion time of legal matters by practice area. The completion time is calculated from the time a legal matter is created and until it is closed.
Contracts tab
Total Contract requests $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal contracts	Compares the number of Contract requests received this year to date to the same period of the previous year.
Open Contract requests by deal size	Donut Image omitted: icon-donut-report-p.png Donut icon.	Open Backlog Contract Requests	Displays how long the Contract requests have been open by deal size.
Open Contract requests by deal size and age	List Image omitted: icon-list-report-p.png List icon.	Legal Contracts: Avg. Age	Displays the average age of Contract requests of different deal sizes.
Contract requests by contract type $YTD$	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of Contract requests created so far this year.
Contract completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time for contracts	Displays the monthly trend of average completion time of contract requests by different contract types. The completion time is calculated from the time a Contract request is created and until it is closed.
Privacy and Compliance tab
Total Privacy and Compliance requests $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal Privacy and Compliance Requests	Compares the number of privacy and compliance requests received this year to date to the same period of the previous year.
Open requests by category and age	List Image omitted: icon-list-report-p.png List icon.	Privacy and Compliance Open Backlog	Displays how long the privacy and compliance requests have been open by different request types.
Privacy and Compliance requests by category $YTD$	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of open legal requests in Privacy or Compliance practice areas.
% Requests responded within SLA $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	% of privacy and compliance requests that met SLA	Displays the percentage of privacy and compliance requests that were completed within the defined SLA.
Request completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time for privacy and compliance	Displays the monthly trend of average completion time of various privacy and compliance requests. The completion time is calculated from the time a request is assigned to an attorney until it is closed.
Digital Forensics tab
Total Digital Forensics requests $YTD$	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Digital Forensics Request	Compares the number of digital forensics requests received this year to date to the same period of the previous year.
Open activities by age	List Image omitted: icon-list-report-p.png List icon.	Digital Forensics Open Backlog	Displays how long the digital forensics requests’ activities have been open. An activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Activities completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average activity completion time for digital forensics	Displays the monthly trend of average completion time of various digital forensics activities. The completion time is calculated from the time an activity task is created and until it is closed.

Data visualizations

Title	Type	Source table	Description
Requests by geography $YTD$	Map Image omitted: icon-map-report-p.png Map icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of legal requests received from users in various regions so far this year is displayed on a map.
Requested activities $YTD$	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter Task \[sn\_lg\_matter\_task\]	Number of activities requested for the Digital Forensics requests so far this year.
Open requests by category	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of open legal requests in Stock Preclearance, Conflict of Interest, or Privacy Assessment categories.
Open activities	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter Task \[sn\_lg\_matter\_task\]	Number of open activities for all Digital Forensics requests as of date.
Matters by geography $YTD$	Map Image omitted: icon-map-report-p.png Map icon.	Legal Matter \[sn\_lg\_matter\_matter\]	Number of legal matters created from legal fulfillers in various regions so far this year is displayed on a map.

Parent Topic:Analytics and Reporting Solutions for Legal Service Delivery

Title	Type	Source indicator/indicator group	Description
Requests tab
Total requests \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal requests	Compares the number of requests received this year to date to the same period of the previous year.
Top 3 requests for this month	Scorecard Image omitted: icon-list-report-p.png Scorecard icon.	MoM trend of Legal Requests	Provides insight into the top active areas where the internal business is seeking legal assistance.
Open requests by age	List Image omitted: icon-list-report-p.png List icon.	Open Backlog: Legal Requests	Provides the number of open requests along with their age, which indicates how long the requests have been open.
Request stats \(YTD\)	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of legal requests received this year to date grouped by practice area or the requesting department.
Avg. requests per attorney by category	List Image omitted: icon-list-report-p.png List icon.	Average requests per attorney	Displays the average number of legal requests handled by each attorney in a practice area.
Requests completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time per practice area	Displays the monthly trend of average completion time of legal requests by practice area. The completion time is calculated from the time a legal request is created and until it is closed.
Matters tab
Total matters \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal matters	Compares the number of legal matters received this year to date to the same period of the previous year.
Top 3 matters for this month	Scorecard Image omitted: icon-list-report-p.png Scorecard icon.	MoM trend of Legal Matters	Provides insights into the legal team's most active areas of work.
Open matters by age	List Image omitted: icon-list-report-p.png List icon.	Open Backlog: Legal Matters	Provides the number of open matters along with their age, which indicates how long matters have been open.
Matter stats \(YTD\)	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter \[sn\_lg\_matter\_matter\]	Number of legal matters received this year to date grouped by practice area or the requesting department.
Avg. matters per attorney by category	List Image omitted: icon-list-report-p.png List icon.	Average matters per attorney	Average number of legal matters handled by each attorney in a practice area.
Matters completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average matter completion time per practice area	Displays the monthly trend of average completion time of legal matters by practice area. The completion time is calculated from the time a legal matter is created and until it is closed.
Contracts tab
Total Contract requests \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal contracts	Compares the number of Contract requests received this year to date to the same period of the previous year.
Open Contract requests by deal size	Donut Image omitted: icon-donut-report-p.png Donut icon.	Open Backlog Contract Requests	Displays how long the Contract requests have been open by deal size.
Open Contract requests by deal size and age	List Image omitted: icon-list-report-p.png List icon.	Legal Contracts: Avg. Age	Displays the average age of Contract requests of different deal sizes.
Contract requests by contract type \(YTD\)	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of Contract requests created so far this year.
Contract completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time for contracts	Displays the monthly trend of average completion time of contract requests by different contract types. The completion time is calculated from the time a Contract request is created and until it is closed.
Privacy and Compliance tab
Total Privacy and Compliance requests \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Legal Privacy and Compliance Requests	Compares the number of privacy and compliance requests received this year to date to the same period of the previous year.
Open requests by category and age	List Image omitted: icon-list-report-p.png List icon.	Privacy and Compliance Open Backlog	Displays how long the privacy and compliance requests have been open by different request types.
Privacy and Compliance requests by category \(YTD\)	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of open legal requests in Privacy or Compliance practice areas.
% Requests responded within SLA \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	% of privacy and compliance requests that met SLA	Displays the percentage of privacy and compliance requests that were completed within the defined SLA.
Request completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average request completion time for privacy and compliance	Displays the monthly trend of average completion time of various privacy and compliance requests. The completion time is calculated from the time a request is assigned to an attorney until it is closed.
Digital Forensics tab
Total Digital Forensics requests \(YTD\)	Score Image omitted: icon-single-score-report-p.png Score icon.	YTD Digital Forensics Request	Compares the number of digital forensics requests received this year to date to the same period of the previous year.
Open activities by age	List Image omitted: icon-list-report-p.png List icon.	Digital Forensics Open Backlog	Displays how long the digital forensics requests’ activities have been open. An activity's age is calculated from the time the legal matter task associated with the activity was created to the present day.
Activities completion time	Line Image omitted: icon-line-report-p.png Line icon.	Average activity completion time for digital forensics	Displays the monthly trend of average completion time of various digital forensics activities. The completion time is calculated from the time an activity task is created and until it is closed.

Title	Type	Source table	Description
Requests by geography \(YTD\)	Map Image omitted: icon-map-report-p.png Map icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of legal requests received from users in various regions so far this year is displayed on a map.
Requested activities \(YTD\)	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter Task \[sn\_lg\_matter\_task\]	Number of activities requested for the Digital Forensics requests so far this year.
Open requests by category	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Request \[sn\_lg\_ops\_request\]	Number of open legal requests in Stock Preclearance, Conflict of Interest, or Privacy Assessment categories.
Open activities	Donut Image omitted: icon-donut-report-p.png Donut icon.	Legal Matter Task \[sn\_lg\_matter\_task\]	Number of open activities for all Digital Forensics requests as of date.
Matters by geography \(YTD\)	Map Image omitted: icon-map-report-p.png Map icon.	Legal Matter \[sn\_lg\_matter\_matter\]	Number of legal matters created from legal fulfillers in various regions so far this year is displayed on a map.