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Exploring Legal Counsel Center › Legal Counsel Center › Legal Service Delivery › Legal and Contract Operations › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legal Counsel Center Classic

Legal Counsel Center Classic enables legal department members to categorize, prioritize, and efficiently address legal issues.

Important: Legal Counsel Center Classic is now deprecated and no longer supported or available for new activation. For enhanced workspace experience, use Legal Counsel Center. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Legal Counsel Center Classic is available if you’ve installed the following apps:

  • Legal Request Management (sn_lg_ops)
  • Legal Counsel Center Classic (sn_lg_workspace)
  • Legal Counsel Center Components (sn_lg_ws_comps)

Legal Counsel Center Classic is built using the ServiceNow® Agent Workspace. You can customize Legal Counsel Center Classic as per your departmental needs.

The ServiceNow® Legal Counsel Center Components application enhances the workspace experience for the Legal Counsel Center Classic by decoupling the components in the Legal Counsel Center Classic to offer better performance.

Review the Legal Counsel Center Classic application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Key features

Legal Counsel Center Classic includes the following features:

  • Department and user level metrics

    Get an overview of new, assigned, unassigned, and high-priority requests. Review and act on upcoming milestones and pending approvals.

  • Multi-tab interface

    Track and address multiple requests concurrently by navigating between multiple open records.

  • Real-time activity feed

    View activities related to legal requests and legal matters and notifications in real time.

  • Intuitive search and filter capabilities

    Search for relevant information across multiple sources such as knowledge bases, open and resolved legal requests and legal matters, and catalog items in Counsel Assist.

  • Compose and send emails

    Compose and send emails from within the Legal Counsel Center Classic from a legal request, legal matter, or matter task record forms. You can also compose emails and save them as drafts for sending them later.

Users with the sn_lg_matter.matter_fulfiller and sn_lg_ops.request_fulfiller roles can access Legal Counsel Center Classic and is personalized for different roles.

To open Legal Counsel Center Classic, navigate to All > Legal Request > Legal Counsel Center Classic.

Legal Counsel Center Classic landing page

On the Legal Counsel Center Classic landing page, get a quick overview of the legal requests, legal matters, matter tasks, and upcoming milestones. The various metrics and widget data help you and your team in monitoring your workload, focusing on high-priority items, and easily navigating across your responsibilities.

Note: The widgets and data displayed in the widgets are determined by your role.

Parent Topic:Exploring Legal Counsel Center