Enable and configure AI Search in Legal Service Portal

The ServiceNow® AI Search application provides a modern consumer-grade search engine for the Legal Service Portal.

Before you begin

Role required: admin

Procedure

1. Add the sys_id of the Legal Service Portal record to the system property that includes the supported portals.

   1. Navigate to All > Service Portal > Portals.

   2. Open the Legal Service Portal record and copy its sys_id.

   3. Open the System Properties table [sys_properties], search, and open glide.service_portal.enable_ais_portal.allow_list.

   4. In the Value field, append the sys_id of Legal Service Portal record.

   5. Click Update.

2. Update the Legal Service Portal record.

   1. Navigate to All > Service Portal > Portals.

   2. Open the Legal Service Portal record.

   3. Select the Enable AI Search check box.

   4. In the Search Application field, select Legal Service Portal Default Search Application.

      A search application configuration defines search experience settings, such as the search engine, search results limit, and suggestions limit. A search application configuration is selected by default, but you can change it as needed. For more information on defining a search application configuration, see Search application configurations.

   5. In the Search Results Configuration field, select Legal Portal Search.

      A search results configuration defines how search results are displayed. A search results configuration is selected by default, but you can change it as needed. For more information on defining a search results configuration, see Create an EVAM definition.

   6. Click Update.

Parent Topic:Configuring Legal Request Management