Skip to content
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Legal Matter Management

The ServiceNow® Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones.

  • With its embedded record-level security, maintain the confidential and sensitive information of each record. Define a standardized process and workflow for various matter types using matter templates.
  • With attorney client privilege workflow, you can mark matter as privileged and confidential to protect sensitive legal communications and comply with attorney-client privilege requirements.
  • With the outside counsel engagement workflow, resolve legal matters using the expertise and services of an outside counsel.

Get started