Work on a legal request for a complaint
Work on legal requests for complaints assigned to you or as a collaborator to resolve issues or answer queries.
Before you begin
Role required: sn_lg_investigate.fulfiller
Procedure
Navigate to All > Legal Request > Legal Counsel Center.
Open a legal request assigned to you to review and perform tasks.
- Work on the legal request to verify the complaint details and conduct an initial inquiry.
- Add or modify an involved party in the Involved Parties tab.
- If the legal request needs thorough investigation, promote it to a legal matter.
- Either close the request or cancel the legal request.
- Close the request after you've resolved it.
- If you identify that the request doesn't need any action, you can cancel it.
Parent Topic:Managing complaint requests