Using Journey designer

Journey designer enables managers, mentors, and employees to create and manage personalized journeys through configurable templates. It allows users to guide and track individual progress with access to dashboards and reports, while leveraging the Now Assist Virtual Agent for automated support.

Journey designer

• Journey designer plan configuration template process, owners, and maintenance
  Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.
• Managers, mentors, and employees work with journeys in the Employee Center
  Managers, employees, and mentors access journeys from the Employee Center (EC).
• Journey designer dashboards and reports
  Dashboards are configurable graphic displays of key metrics, reports, and other widgets on a single screen.
• Now Assist Virtual Agent topics for Journey designer
  Complete the Journey designer related tasks from Employee Center using the Now Assist Virtual Agent topics.
• Agentic workflows for Journey designer
  Use agentic workflows and Now Assist for HRSD to facilitate and manage employee journeys throughout the different stages of the employee's career. These workflows, powered by a single or team of AI agents, help your organization by automating procedures for managers while simultaneously curating custom experiences for employees.

Parent Topic:Journey designer