Setup the Journey designer plan configuration review and approval process
ServiceNow administrators configure the Journey designer plan configuration feature and process.
Administrators assign the initial owners and approvers to Journey designer plan configurations.
In Journey designer, administrators can assign plan configuration owners and approvers, delegating plan configuration and maintenance. Delegating plan configuration maintenance enables people with the right expertise to maintain plan configurations.
Administrators can assign owners and approvers of plan configurations associated with departments to users in that department who are responsible for the content. Plan configuration owners and approvers don’t need any elevated privileges in ServiceNow.
Important: It’s optional to assign owners and approvers to a plan configuration. Administrators have full capabilities to update and create plan configurations regardless whether there’s an assigned owner.
- Create Journey designer plan configuration
Create a Journey designer plan configuration in Journey designer version 2. - Assign owners and approvers to a journey configuration
In Journey designer, administrators assign the initial owners and approvers to a plan configuration. - Change Journey designer plan configuration owners or approvers
Administrators can change a plan configuration owner or approver.
Parent Topic:Configure Journey designer features