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Journey Accelerator › Employee Journey Management › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring Journey Accelerator

Learning about how to use Journey Accelerator application to create templates for plans and to-do tasks. How Managers can use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center

Journey Accelerator overview

Using the Journey Accelerator application on the ServiceNow AI Platform, administrators create templates that enable managers to develop transition plans for employees. Administrators build templates for transition plans, such as promotions, offboarding, onboarding, and role changes for employees.

Journey Accelerator users

UserDescription
Administrators- Define and manage plan types for employee transitions, such as promotions, onboarding, offboarding, and more. - Create and manage plan configurations for specific employee audiences, such as sales associates or IT technicians. - Create and manage task templates, such as workstation setup or planning and training sessions. - Track plan progress and template usage from the Journey Accelerator dashboard.
Managers
  • Create and manage customized plans for employee transitions.

Note: Only managers can create plans.

  • Add to-do tasks by using a library of existing tasks.
  • Create tasks that are unique to an employee transition.
  • Publish plans that are based on employee transition dates, such as start dates.
  • Assign mentors to employees.
Mentor- With the Can view permission, mentors can: - View all to-do tasks in a plan - Update tasks that are assigned to them - With the Can edit permission, mentors can: - Edit, add, or delete stages and to-do tasks - Publish plans - Set plan publish dates
Employees
  • View the plans, complete their to-do tasks, and track their progress.

Note: All users can do the following actions:

  • Add comments: Send comments or questions to the plan's owner.
  • Add attachments: Add relevant files that support the completion of a to-do item such as certificates and emails.

Journey Accelerator benefits

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What to explore next

To learn more about configuring and using , see: